Frequently Asked Questions

We operate from our Australian warehouse in Sydney and serve collectors and TCG customers across Australia.

Yes. We ship orders across Australia. Available shipping options and estimated delivery times will be shown during checkout where applicable.

Yes. All products sold through our store are authentic, brand new and sealed unless clearly stated otherwise on the product page.

A pre-order allows you to secure a product before its official release date. Payment is made at checkout and your order will be prepared for dispatch once the product becomes available at our warehouse.

Pre-order products are offered based on expected stock and supplier allocations. Once your order is confirmed, it remains registered in our system and will be prepared for dispatch once stock arrives.

Pre-order items are dispatched after the official release date and once stock has arrived at our warehouse. Order preparation generally takes a few business days.

Release dates are set by manufacturers and distributors and may occasionally change. If a release is delayed, your pre-order will remain active and will be prepared for dispatch once the product becomes available.

Once your order has been dispatched and handed over to the courier, you will receive a confirmation email containing your tracking number. You can use it to follow your shipment from dispatch through to delivery. Tracking information may take a few hours to become active.

Your tracking number will be sent by email once your parcel has been prepared and handed over to the courier.

If your order has not yet been dispatched, please contact our customer support team as soon as possible through live chat or email. Cancellation requests will be reviewed based on the current status of your order and our applicable cancellation policy.

Please contact us as soon as possible. If your order has not yet been prepared or dispatched, we will do our best to assist with the requested change.

Once a refund has been approved and processed, it will be returned to the original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.

Orders containing products with different availability dates may be dispatched once all items in the order are available, unless a different shipping arrangement is stated at checkout or agreed with our support team.

Your order may be dispatched once all products are available. Shipping timing will therefore depend on the release and arrival date of the latest product in your order.

Every order is prepared with care at our Australian warehouse. Products are packed using suitable protective materials to help protect them during transportation.

Please contact us as soon as possible and provide your order number. Where possible, include clear photos of the parcel, packaging and affected products so our team can review the issue.

Contact us through live chat or email and provide your order number together with details of the missing item. Our team will review the order and assist you.

Yes, although high-demand products and selected pre-orders may have a maximum purchase limit per customer. Where applicable, the limit will be shown on the product page.

The price confirmed and paid at checkout is the price associated with your order, except where a correction or other circumstance is permitted under our Terms and Conditions.

If you do not receive an immediate response through live chat, please email us at infoflashcards@libero.it. Our customer support team will review your request and reply as soon as possible.

You can contact us through live chat or by email at infoflashcards@libero.it for questions regarding orders, shipping, pre-orders, cancellations, refunds and general support.