Shipping Policy

Last updated: August 30, 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered within Australia.

Shipping Area

We currently ship exclusively within Australia.

We do not offer international shipping at this time.

Free Shipping

We offer free shipping on all orders within Australia.

There are no standard shipping charges added at checkout.

Order Processing

Orders containing in-stock products are normally processed within 2 business days after the order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times are separate from delivery times.

Delivery Time

After your order has been dispatched, estimated delivery is generally:

2–5 business days

Delivery times are estimates and may occasionally vary due to courier delays, public holidays, weather conditions, high-demand periods, or circumstances outside our control.

Shipping Carrier

Orders are primarily shipped using DHL.

In certain circumstances, an alternative delivery service may be used when necessary to ensure successful delivery.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after receiving the confirmation email.

Pre-Orders

Products marked as Pre-Order are not immediately available for dispatch.

Pre-order products are expected to be dispatched approximately 2–5 business days after their official release date, subject to the stock arriving at our warehouse as scheduled.

Release dates displayed on our website are based on information provided by manufacturers, distributors, or suppliers and may occasionally change.

If a release date is delayed by the manufacturer or distributor, the dispatch date of your order may also be delayed accordingly.

We will make reasonable efforts to keep customers informed of significant delays.

Orders Containing Pre-Order and In-Stock Products

If your order contains both in-stock products and pre-order products, we may ship the items separately.

This allows available products to be dispatched without necessarily waiting for the pre-order products to become available.

You will not be charged additional shipping fees for separate shipments.

Separate tracking information may be provided for each shipment.

Order Changes and Cancellations

You may request to modify or cancel your order before it has been dispatched.

Once an order has been shipped, we cannot guarantee that it can be modified or cancelled.

To request an order change or cancellation, please contact us as soon as possible at:

infoflashcards@libero.it

Please include your order number and the email address used when placing your order.

Lost or Delayed Orders

If your tracking information indicates an unusual delay or you believe your parcel may have been lost, please contact us at:

infoflashcards@libero.it

We will review the shipment information and, where appropriate, contact the courier to investigate the delivery.

Please note that courier investigations may require additional processing time.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at:

infoflashcards@libero.it

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged parcel
• Clear photographs of the affected products

We will review the situation and assist you with the appropriate next steps.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error in your shipping address, please contact us immediately at infoflashcards@libero.it.

We can only guarantee address changes if the order has not yet been dispatched.

We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we aim to dispatch and deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• Courier network delays
• Severe weather
• Public holidays
• High-volume sales periods
• Manufacturer or distributor delays
• Transportation disruptions

Estimated delivery and pre-order dates should therefore be considered estimates rather than guaranteed delivery dates.

Contact Us

For any questions regarding shipping, tracking, pre-orders, or delivery, please contact:

Email: infoflashcards@libero.it